Noble Knights nknsupport is a single file application that can allow a technician to view and control a clients computer via a high speed Internet connection.  Once connected a Noble Knights technician can configure settings, troubleshoot software problems, and much more.

Remote Assistance Benefits:

• A Noble Knights technician can show a client what may be too confusing to understand from phone support.

• A client may use nknsupport to show a technician the problems that he is experiencing which may result in a faster diagnoses.

• It is more cost effective to use nknsupport when applicable because it is billed at our "in house" of $75/hr. vs. our "on site" rate of $85/hr.  In addition clients outside the Medina area will benefit by saving the time and cost for a technician to drive to his location.

Remote Assistance is not Applicable for the Following:

• Troubleshooting hardware.

• Troubleshooting problems that require the clients computer to be rebooted several times.

• Installing software from physical media.

• Clients that do not have Internet or only dial up access.

Important!

Remote assistance is not a 24hr service.  Remote assistance is only available during our normal business hours.  Clients must contact a Noble Knights technician prior to downloading and running the nknsupport application.  Remote assistance may require an appointment.

Billing Terms:

Remote Assistance is billed at our "in house" rate of $75/hr.  A minimum of 1/2 hour will be billed for remote support and billed in 15 minute increments after the first 1/2 hour.

By downloading and running this application you agree to the above billing terms.

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